Onsitesgeek Inc gives guarantee of providing its customers with quick and excellent technical support service online or over the phone. However, this is important to keep in mind that the repairs necessitated by a spyware or virus, our service guarantee is valid if the anti-spyware and anti-virus protection for your product is updated or installed during the repair or before you again connect to the internet.
Our Refund Policy
Our Refund Policy has been designed to ensure a complete convenience and hassle-free for customers. If the Onsitesgeek or Onsitesgeek Inc fails to perform up to your service specifications and you're not satisfied with the service you've purchased, you will enjoy the right to get refund.
Requesting a Refund
Onsitesgeek has developed a customer-friendly return policy. If you are displeased with our services and support, feel free to contact us within 30 days of your purchase of service in order to receive a refund. Contacting us 30 days after your purchase of our service will prohibit you from receiving a refund.
Due to technical problem or platform incompatibilities if our technicians are unable to provide you proper assistance or any software does not function properly Onsitesgeek may, at its discretion, issue a refund policy to customers.
For any refund, Onsitesgeek will request that you to provide us proper information such as: Your order number, name, transaction date, purchasing code, so that we can without any delay, identify your purchase transaction.
For incident based plans, you will be eligible for refund for a period of 30 days after the service was performed by the Onsitesgeek' technician. Requests for refunds must be made within 30 days from the service date. Requests for refunds after more than 30 days will be ineligible for a refund.
Once you obtain the refund, you will no longer be able to use the products and you must stop using any application or software for which you no longer have a valid, purchased license. Onsitesgeek reserves the right to terminate or cancel any serial numbers and/or product keys issued to you for the refunded products.